Velocity Factor
    Phone: (561) 395-5700 HOME - SERVICES - ABOUT US - CONTACT - GALLERY - VIDEOS - PROJECT CARS - SEARCH - DIRECTIONS - POLICIES - CART - MY ACCOUNT    
  Tuesday, March 16, 2010


Qty 0
Total($) 0.00
View Cart | Checkout


Shop by make:

Search phrase:



<

Big Brake Kits
Brake Pads
Performance Rotors
Brake Lines
Brake Fluid




Advan

Rays/Volk


AEM
Advan
AFE
Apex'i
APR
APR Performance
ARC
ATP
Autometer
B&M
Billy Boat
Blitz
Carbonio
COBB
Cosworth
CP-E
DC Sports
Defi
Edelbrock
Eibach
Exedy
Forge
Fujita
GHL
Greddy
H&R
HKS
Injen
Innovate
KSport
Megan
Neuspeed
Perrin
Power Enterprise
Project U
Sparco
Stoptech
Tanabe
Tein
Turbonetics
Rays/Volk
Recaro
Revo
Unorthodox
VFR
Vibrant
Vishnu Tuning
VMR
Volk
Whiteline

 

 

VEHICLE MANUFACTURER WARRANTY AND EMISSIONS DISCLAIMER

Some items used and/or installed by Velocity Factor may void portions of your vehicle's factory warranty. Some items may not be legal for "on highway use". Velocity Factor makes no guarantees to the legality of any parts used for "on highway vehicles".

COMPONENT WARRANTY

All components, sold by Velocity Factor, warranty vary by manufacturer; therefore for specific warranty information please call Velocity Factor. Warranty is intended to cover components only when they are used in the manner for which they were originally designed. Warranty is void on all products found to have been used in racing or off-road applications, of any nature whatsoever, and on all products that show evidence of abuse, lack of proper maintenance, improper installation, misapplications, alteration in any way whatsoever from their original design or negligence in the use of the Manufacturer’s products by the original retail purchaser or by any agent of the original retail material. These warranties specifically excludes, but is not limited to, any normal maintenance and wear items such as belts, brake pad material, clutch disc friction material, and brake rotors. Velocity Factor accepts no responsibility for any costs or grievances incurred by failure of parts; including but not limited to labor and shipping costs.

SERVICE WARRANTY

All work warranted against defects in workmanship for 12,000 miles or 12 months; whichever occurs first. No warranty provided on failures caused from defects in customer supplied parts. No warranty on any items on work found to fail due to abuse, neglect, racing, or any scenarios considered outside normal driving conditions. Some modifications may void portions of the factory warranty. Velocity Factor is not responsible for any costs incurred by customer due to factory warranty refusal. Not responsible for any costs or damage incurred to vehicle, persons, or other property as a result of any work performed by Velocity Factor.

PROCEDURES FOR WARRANTY CLAIMS

In the event a problem occurs with a component, please contact Velocity Factor at (800) 917-5758 during our normal business hours. When speaking to a customer representative, you will need to have your invoice number on hand. The following steps will then be followed:
1. Velocity Factor representative will determine if product will have to be returned to Velocity Factor for inspection. A Return Merchandise Authorization (RMA) number will be given to be placed clearly on the shipping label.
2. The retailer or the customer will ship the component in question back to Velocity Factor, including the original sales receipt and a clear description of the exact problem experienced. It is the responsibility of the retailer or the customer to pay for shipping back to Velocity Factor.
3. If Velocity Factor finds the component to be defective and within the warranty period, Velocity Factor will replace, or issue credit to the customer at Velocity Factor option. Any repaired or replaced product will be returned to the retailer or customer, freight prepaid via FEDEX Ground or by Truck. Please note that no replacement warranty parts can be shipped until original parts are returned to Velocity Factor for inspection.

RETURNS

In the event that a component must be returned, please contact a Velocity Factor customer representative for an RMA number. The RMA number must be placed clearly on the shipping label. Any returned products without an RMA number will be refused. No returns accepted after 14 days from ship date shown on Invoice. There is a 20% restocking fee applied to all components returned in a 100% resalable condition. If returned components are not in a 100% resalable condition, an additional charge will be assessed at the amount decided by Velocity Factor. If component(s) are damaged, or show signs of installation, the return will not be allowed. All returned good must be shipped to Velocity Factor by prepaid freight. We highly recommend insuring any items shipped to Velocity Factor for return. Special Order parts or electronics are not returnable.

ALL APPROVED RETURNS ARE FOR CREDIT ONLY. SHIPPING ERRORS AND DAMAGED SHIPMENTS

When receiving a shipment, please inspect packages immediately in the presence of the delivery person. Damage claims must be made with the freight carrier within 3 (three) days of receiving items. Velocity Factor insures all orders over $100 and is not responsible for any damages incurred in transit. If you receive an incorrect item due to our error we will issue a FedEx Call Tag at no charge or have you ship via FedEx Ground to Velocity Factor and we will reimburse the shipping charges. Correct components will be reshipped via FEDEX Ground and you will be only charged for the parts. When incorrect parts are received, we will issue a credit. You have 7 days from date of receiving shipment to make a claim. No claims made after this time frame will be honored. QUESTIONS OR CONCERNS Please contact Velocity Factor at (800) 917-5758 during normal business hours.

PRIVACY POLICY

Sample Privacy Notice
Effective April 3, 2009

Privacy Notice Table Of Contents:

  • Our Commitment To Privacy
  • The Information We Collect
  • How We Use Information
  • Our Commitment To Data Security
  • Our Commitment To Children's Privacy
  • How To Access Or Correct Your Information
  • How To Contact Us

    Our Commitment To Privacy

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    The Information We Collect:

    This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

      Name
      Address
      Email address
      Phone number
      Credit/Debit Card Information
      (etc.)

    On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

      Name
      Address
      Phone Number
      (etc.)

    The Way We Use Information:

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

    We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

    We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Our Commitment To Data Security

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Our Commitment To Children's Privacy:

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    How You Can Access Or Correct Your Information

    You can access all your personally identifiable information that we collect online and maintain by Calling us, sending an email, or coming into the store in person. We use this procedure to better safeguard your information.

    You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

    To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    How To Contact Us

    Should you have other questions or concerns about these privacy policies, please call us at (561)395-5700 or send us an email at info@velocityfactor.net.


  • For: "Automotive lighting products at a discount."
    Please visit our sister website at
    www.velocityfactor.com


    Velocity Factor®
    2516 NW 2nd Avenue
    Boca Raton, FL 33431

    (561) 395-5700

    Dealer Inquiries Welcomed


    "High performance upgrades at a discount."
    Email: sales@velocityfactor.com
    Copyright © 2008 Velocity Factor, LLC.
    All rights reserved.
    COPYRIGHT ©2008 VELOCITYFACTOR